Terms & Conditions

Our objective is your complete satisfaction.

If you have any comments or suggestions please email us at: info@chocolatesdirect.co.uk. To purchase online through Sage Pay select the items you require, add them to your shopping basket and go to payments where your card details will be collected and the order finalised. Payment is not taken until your goods are dispatched

Sage Pay uses the highest level of card data security and is pvi dss level 1 compliant.

Ingredients, Nutritional information and Allergies

All Chocolates Direct products may contain trace of nut unless specifically noted. Products suitable for vegetarians and vegans will be labelled accordingly.

For specific product information each product has a downloadable PDF complete with ingredients, Nutritional Information and Allergens.

We accept
Most major credit cards and debit cards. Sage Pay will not accept payments from American Express cards.

Delivery

We have multiple rates for mainland delivery in the UK to suit your requirements;

Express: Next day or Next Day before 10.30am, Next Day AM or PM plus a Saturday delivery service.

Standard Saver Service: 3 – 5 days.

Highlands, Islands and Europe are at different rates as listed.

We aim to ship all orders placed before 2pm the same day, but during busy periods this can become next day.

Delivery time for orders will depend on the selected shipping option.

All shipping options are based on delivery time from the date of shipping, not date the order is placed.

Orders over £50 will receive free Standard 3-5 day delivery, all other shipping options will still be available for selection.

Deliveries to Ireland, Highlands, Offshore and Islands will usually be delivered 2 – 3 days from the day of shipping.

Deliveries to Europe will usually be delivered within 2-7 days from date of dispatch, depending on destination. Please contact us within 14 days of placing your order if it has not been received.

If your order is to be delivered within the EU, but the destination is not listed at the checkout, please get in touch with our office on 01992 526279 for a delivery cost.

We cannot deliver order outside of the EU.

Goods are shipped with Parcelforce, DPD or Hermes, a signature will be required upon delivery. You will receive an email upon dispatch of your goods with UK Mail for express deliveries. You will then receive an update of your order with an expected delivery time, which will also give you an opportunity to change the delivery time should you not be available to accept the delivery at that time slot.

When Shipping to the Highlands our couriers included post codes are:

AB31-38, AB40-56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50

When shipping to Scottish and Offshore Islands our couriers included post codes are:

HS, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE, Isle of Man, Channel Islands.


Availability
In the event of product being out of stock, this will be shown on the site, you have the opportunity to send us an e.mail so we can notify you once the product is available again. Orders are accepted once we know the product is in stock and ready to ship.

If a product is showing to pre-order only, this means the product is currently out of stock, but fresh stock will be available imminently. When pre-order is selected your order will be shipped as soon as stock becomes available.

Payment will be taken once your order is accepted and planned for dispatch.

Free Gift

Free gifts are only available on a whilst stocks last basis, if you have selected a free gift which becomes unavailable before your order is shipped we will substitute your gift with one of the other available gifts or in the event of there being no other gifts available a product of similar value.

Free gifts may carry a short shelf life or be a clearance line and cannot be exchanged for a different product once your order is completed.

Tax
All prices shown include vat where applicable.

Security

For maximum security your order is processed using secure server SSL 128 bit encryption.

Data
We will hold and process the information given at the time of ordering in accordance with the Data Protection Act 1998.
We may contact you with future offers which you will be given the option to unsubscribe from within the mail.

Gift wrapping

Will be charged at £2.00 per item. Multi buy options are sold as 1 item and will therefore be wrapped as 1 item.

Competitions:

Each month we select a winner at random from entries received, the winner will receive a hamper packed with products from the site. Competitions are open to Uk residents only, prizes can only be dispatched to a UK address.

Promotion and Discount Codes

Only one code may be redeemed per purchase, if you have more than one code you wish to use please place separate orders. We retain the right to close codes early and without prior notice. Voucher codes may only be run in accordance with stock availability. Monthly discount codes will run 1 week ahead of a new month and end 1 week into the following month. All codes discount product prices only, delivery will still be charged at full rate unless stated. Discount codes apply only to retail packs - Bulk/Catering packs and hampers will not be discounted unless otherwise stated.

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