Delivery and Returns

Our Delivery Aims

We take pride in making sure that you receive your order within the shortest time possible and we will do everything possible to make that happen, unfortunately sometimes your order may be delayed this could be due to a high volume of orders or a problem with our courier, however we will always do our utmost to ensure your delivery reaches you in perfect condition.

If you do however receive your order and there are any discrepancies please get in touch with us within 7 days of receipt of your order and we will ensure to right any wrongs.

Order Collections:

If your are local and wish to collect your order, please call ahead so we can have your order ready for collection, Covid rules apply and collection will be contactless.


Free shipping on orders with a basket value of £49.99 and over, UK mainland orders only. Orders will be shipped with our 3-5 day Royal Mail service.

We have multiple rates for mainland delivery in the UK to suit your requirements;

Express: Next day or Next Day before 10.30am, Next Day AM or PM plus a Saturday delivery service.

Standard Saver Service: 3 – 5 days.

Highlands, Islands and Europe are at different rates as listed.

We aim to ship all orders placed before 2pm in a working week the same day, but during busy periods this can become the working next day.

Delivery time for orders will depend on the selected shipping option.

All shipping options are based on delivery time from the date of shipping, not date the order is placed.

Orders over £50 will receive free Standard 3-5 day delivery, all other shipping options will still be available for selection.

Deliveries to Ireland, Highlands, Offshore and Islands will usually be delivered 2 – 3 days from the day of shipping.

Deliveries to Europe will usually be delivered within 2-7 days from date of dispatch, depending on destination. Please contact us within 14 days of placing your order if it has not been received.

If your order is to be delivered within the EU, but the destination is not listed at the checkout, please get in touch with our office on 01992 526279 for a delivery cost.

We cannot deliver orders outside of the EU.

Goods are shipped with Parcelforce, DPD or Royal Mail, a signature will be required upon delivery.

You will receive an email upon dispatch of your goods for express deliveries. You will then receive an update of your order with an expected delivery time.

When Shipping to the Highlands our couriers included post codes are:

AB31-38, AB40-56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50

When shipping to Scottish and Offshore Islands our couriers included post codes are:

HS, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE, Isle of Man, Channel Islands.


Due to the product being perishable foods we cannot accept products to be returned, this is in part due to conditions during transit and storage once they have left our premises. Due to the COVID-19 pandemic returned parcels will not be accepted into our buildings and will not be processed. We are working hard to protect our staff and customers at this time, with additional measures to stop the spread of the virus.

Discrepancies or damages must be made aware to Chocolates Direct within 7 days from receipt of your order.

Once a discrepancy has been made aware to us we can arrange for orders to be returned and refunded if we are at fault or refund without postage if we are not at fault. All returns must be made in their original shipping packages, we cannot be held responsible for any undisclosed damages to products.

We will not accept returns of orders if the product has been opened or is no longer in a re-saleable condition if there is not a discrepancy with the product.

We cannot accept returns from outside of the UK.

If a delivery cannot be made our couriers will leave a collection or re-delivery notice at the address. If contact is not made, to the courier, during a 14 day time period the parcel will be returned to Chocolates Direct, we cannot be held responsible if a parcel is not delivered due to a recipient being unavailable. Upon receipt of returned goods from within the UK we will contact the purchaser to either arrange re-delivery or refund of the value of the goods, we will not refund the value of shipping in this instance. If goods cannot be delivered outside of the UK, they will be returned to Chocolates Direct, we will not refund the goods or the transport, but will offer to ship the goods to the purchaser to forward on to the recipient.


In the event of product being out of stock, this will be shown on the site, you have the opportunity to send us an e.mail so we can notify you once the product is available again. Orders are accepted once we know the product is in stock and ready to ship.

If a product is showing to pre-order only, this means the product is currently out of stock, but fresh stock will be available imminently. When pre-order is selected your order will be shipped as soon as stock becomes available.

Payment will be taken once your order is accepted and planned for dispatch.

Free Gift

Free gifts are only available on a whilst stocks last basis, if you have selected a free gift which becomes unavailable before your order is shipped we will substitute your gift with one of the other available gifts or in the event of there being no other gifts available a product of similar value.

Free gifts may carry a short shelf life or be a clearance line and cannot be exchanged for a different product once your order is completed.