Easter Shipping Update
We've seen an extremely high level of orders this weekend and with the current Covid-19 measures in place, we would hate to disappoint in not getting orders to recipients on time.
With this in mind please remember that ourselves and our couriers are seeing a much higher demand then usual whilst also working with significantly reduced workforce's. There is a potential for delays to deliveries and from Sunday 05/04/2020 we are unable to guarantee delivery prior to the Easter break.
We will continue to process all orders of course and will have all orders shipped asap, but please be aware they may not arrive before Good Friday.
From all at Chocolates Direct, do sty safe at home and support the NHS
A message from Royal Mail as their services change from 06/04/2020Changes to service We are seeking to deliver as comprehensive a service as possible at all times
We are committed to ensuring we deliver for the country. Our colleagues are keeping the mail moving – delivering letters and parcels across the UK, including to those who find it difficult to leave their homes.
Throughout this crisis, we will continue to deliver the most comprehensive service we can to all our customers. However, as cases of coronavirus increase across the UK we, along with other organisations, are experiencing growing levels of employee absence due to illness and self-isolation.
Absence rates are currently significantly higher than what we normally expect at this time of year. To manage these severe absence levels – which are growing - we are implementing a range of mitigations. These include changing the time guarantee on Special Delivery and deploying non-operational managers in Delivery. We are working closely with approximately 11,000 Post Offices that remain open to provide another avenue – where appropriate – for you to access essential mail services. Please click here to find out information on Post Office opening timesOpens in a new window.
Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to coronavirus-related absences at their local mail centre or delivery office.
We will continue to actively monitor this rapidly evolving crisis. We will keep talking to you. And, we will continue to focus on the delivery of our two priorities: i) safeguarding the health and wellbeing of our people and the communities we serve; and ii) delivering as comprehensive a service as possible at all times.
Thank you for your support and patience.Customer Service Points – Temporary Change in Opening Hours
To protect the health and safety of our people and the general public, from Monday 6 April, we are changing the opening times of our Customer Services Points in our local delivery offices. Our largest locations will be open between 07:00-11:00am. All other Customer Service Points will be open between 07:00-09:00am. All will be closed on Wednesday and Sunday.
To support the Government’s advice to stay at home and avoid non-essential journeys, we urge customers to only visit Customer Service Points where absolutely necessary. As a reminder, we can also redeliver your item(s) for free. Schedule your redelivery here.Longer retention periods in Customer Service Points
To give you longer to collect or have your item redelivered, we are temporarily extending the retention period to 30 calendar days from Monday 6 April before items are returned to sender.
This applies to the following:
- Items we’ve left a ‘Something for You’ card
- Items that have a ‘Surcharge to Pay’
- Items that have a ‘Customs Charge to Pay’
- Local Collect items where the parcel is addressed to the Customer Service Point
In order to protect both our people and customers as much as possible, we are minimising contact during delivery. We will not be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item. Additionally, for all customers where we need to deliver any item that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
More information about this change can be found in the Domestic section below or on product pages.Delivering to care homes
The Government has introduced measures to protect our most vulnerable groups, including those in residential care. These include limiting all but essential access to care homes for external contractors.
We recognise that post is important to the elderly, particularly those away from their friends and families in care homes. Therefore, to support the effort to keep the mail moving but prevent the spread of Coronavirus, we are making arrangements to deliver to a central point (e.g. reception) rather than individual addresses within care homes from 19th March. These changes will help to ensure the health, safety and wellbeing of our people and the vulnerable in society.