Frequently Asked Questions

How do I track my order?

Once your order has been despatched you will receive an email or text message from our courier giving you an hour time slot in which your goods will be delivered. You will also receive a consignment number which you can use to track every movement of your delivery.

How do I amend my order?

To amend your order, call one of our advisors on 01992 526279, or send an email to info@chocolatesdirect.co.uk

How do I cancel my order?

To make a change to your order, call one of our advisors on 01992 526279, or send an email to info@chocolatesdirect.co.uk

How should I store chocolate?

Chocolate are best stored in cool dry ambient conditions (12-18°c) away from odorous material and direct sunlight or heat. Changes in the storage temperature are not recommended, as they will affect both the flavour and the life of the chocolate.

Why can't i find Bendicks Catering Bittermint and Mint Crisp packs?

Bendicks catering packs are no longer available. We now have an exclusive special catering pack check it out here

Does Chocolates Direct stock Bendicks Mingles?

Bendicks no longer make Mingles. Why not try a mint collection instead?

Does Chocolates Direct stock Bendicks Bittergingers?

Bendicks no longer make Bittergingers. Why not try a Bittermints instead?

Does Chocolates Direct stock Bendicks White Chocolate Mints?

Bendicks no longer make White Chocolate Mints. Why not try a mint collection instead?

Where does Chocolates Direct ship to?

Chocolates Direct ship to a variety of different countries. Please click here to view all our shipping destinations.

Can Chocolates Direct ship to USA, Canada, Australia or Asia?

Unfortunately Chocolates Direct does not ship orders outside the EU. This is mainly because we can not guarantee the conditions during transit and therefore the condition and quality on arrival. We have also found that the cost of shipping outweighs the value of the goods.

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